Every station on this map is a part of the system that runs in production. Hover or tab one to read what it does.
Intake, seven alert streams
Card fraudReal-time card-authorisation alerts. Velocity, geography, device and merchant risk scored against the customer’s own history.
ACH and wirePayment fraud on ACH and wires. Mule patterns and anomalous flows against the customer’s own history.
Account takeoverLogin and session risk. Credential stuffing, session hijack and SIM swap, scored on device and behavior.
Scams and push paymentsAuthorised-push-payment and scam reports. Victim-initiated transfers that clear every check and fail on intent.
AML and sanctionsTransaction monitoring and sanctions screening hits. The regulated stream always has a person on the decision.
DisputesChargeback and dispute intake. Reason-coded, deduplicated and reconciled to an existing case where one exists.
Credit and KYC riskOnboarding and credit-risk review. Identity, first-party risk and synthetic-identity signals at the front door.
The agent engine
OrchestratorOne orchestrator plans the case, calls the sub-agents in order and holds the state they share. It is the spine every case runs on.
IngestionRetrieval pulls evidence from the case’s systems, transactions, identity, device, prior cases and dispute history, into shared state. The ontology says which system holds what.
InvestigationReasons over the assembled evidence and the risk score to a finding, with a citation back to the record each one came from.
ReportingDrafts the case summary and, where a case is reportable, the report narrative. Grounded in retrieved evidence, never free-written.
Shared stateThe one case record every sub-agent reads and writes. About 150 data points, each with its source and its time.
Risk modelA gradient-boosted model scores risk in tiers 1 to 4 into the agent’s context. Evidence for the agents, never a decision of its own.
The gate
One analyst decidesThe narrow waist. Everything the engine produces passes through one gate: the engine recommends, the investigator signs. 100% of regulated decisions pass through a person.
Outcomes
Customer actionHold, block, step up authentication or clear, actioned through the operation’s own system with the whole audit trail behind it.
Report filingReportable cases flag on their own. The reporting agent drafts the narrative, a compliance officer reviews, approves and files.
Outcome becomes a labelConfirmed fraud and cleared cases are the ground truth the next version of the model trains on.